Our word on it.

Once your art is approved and payment's in, the delivery date is locked. Not "estimated." Locked. You've got an event, a first day, a trade show floor — the date is the point.

• Miss our promised window and we refund or credit the affected order.
• If the delay is our fault, we upgrade the shipping to make the date — on us, not on your invoice.
• If a hurricane, a carrier, or customs eats the week, that's not something we can refund in full — but we'll tell you the moment we know and work out something fair, not something convenient for us.

Same product, same quantity, same imprint, same timeline — if a U.S. promo company advertises it for less within 30 days of your order, you get the difference back and then some.

• We match their price and refund the difference plus another 10%.
• Send the quote or the link. That's the whole process — no claim form, no hoop.
• And if our own price drops within 14 days of your order, tell us and we'll refund the difference. You shouldn't have to time the market to buy a hoodie.

Competitor has to be a U.S. promotional products company, and it has to be genuinely the same job — same item, same count, same decoration, same deadline.

You approve a proof. What lands should match it. If it doesn't, we remake it, refund it, or credit it — your call, not ours.

• Doesn't match your approved proof or your order details? We fix it. Full stop.
• Want to see it before you commit? Get a sample — free on items under $10. We'd rather send you one than argue about one later.
• Sometimes the print is perfect and the thing still isn't right. Tell us within 60 days and we'll sort out something fair. We've been on your side of a bad box before.

No bots, no ticket queue, no "your call is important to us" while a saxophone plays. A person who knows the catalog, knows your order, and can actually decide things.

• Stuck picking a product, fixing a logo, or chasing a tracking number — same person, start to finish.
• If we spot a problem on our end — art that won't print clean, a date that's too tight, a product we don't trust for your use — you hear it from us before it becomes your problem, with options attached.